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Policyholder Support

Find important contact information and resources to get the most from your policy

Contact Your Insurer

Directly contacting your insurer is often the fastest way to sort out basic issues like:

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  • Billing

  • Claims

  • Change of Address

  • Rate Changes

  • Lost Policy

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If you're unable to obtain a satisfactory resolution, please contact your agent.

Contact Your Agent

Looking to add coverage or refer a friend or family member? Your agent can help!

 

If you're in need of additional assistance that the insurance company was not able to provide, your agent may be an excellent resource. 

File a Claim

Long-term care insurers encourage you to work directly with them at claim time.

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If you find the process overwhelming, you may want to contact a fee-for-service claims facilitator.

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We have worked with Mrs. LTC. They are kind, experienced and professional, and can be reached at:

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www.mrsltc.com

Agent Support

Contacts and resources

Carrier Contact Information

The following questions can be answered by calling or emailing the carriers directly, or by registering for their websites:

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  • Claims

  • Licensing and contracting

  • Commissions

  • Inforce policyholder service

  • New business

  • Underwriting

 

Still need help? Let us know...

CE, LTC and Annuity Training

ClearCert® is not a training provider - they  do not create or administer any courses. Instead, they act as the industry’s clearinghouse by verifying whether completed training meets the carrier’s regulatory requirements.

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ClearCert® can also help confirm whether potential training will satisfy carrier training requirements, and direct you towards providers of these approved courses.

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You can review and manage your certification status by registering today.

NIPR Licensing Information

Access information and links to license-related tasks, including applying, managing and renewing.

 

You can also find state requirements, update your information, check application status, upload documents and more – all from one place.

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